Klarna transaction reference is alphanumeric eg 1XYZA987 Paypal Transaction numbers are currently made of
17 digits only such as 45L000000Z0000000 Worldpay Transaction numbers are currently made of 10 numbers only such as 3371000000
Klarna transaction reference is alphanumeric eg 1XYZA987
Paypal Transaction numbers are currently made of 17 digits only such as 45L000000Z0000000
Worldpay Transaction numbers are currently made of 10 numbers only such as 3371000000
When selecting Paypal directly in your basket you can then select to pay with a Paypal account or "Check Out as a Guest" to pay by card.
Klarna is a payment provider which allows you to buy first and pay later (14 days after shipping). The option to pay by card during checkout is still available. Klarna might operate some soft credit spot check which have no impact on your credit record.
1. How do I pay with Klarna?
Within 2 days of placing the order you receive a push to pay email. Of course you can also pay during checkout. If you have closed the order confirmation page and wish to pay by card after all, go to https://www.klarna.com/uk . When you log on to the new link, you will see a clear link that says 'log in to pay for your purchases'. Further information on how to pay using Klarna can be found under the Klarna FAQ here.
2. Am I able to pay by using PayPal?
Yes - full PayPal functionality exists
3. Who is Klarna?
They are a Swedish payment service provider who take end-to-end responsibility for your payment. They support 35 million consumers worldwide in over 50 000 e-stores and very safe to use. Their Customer Service team is available to answer questions at 020 300 50 833 or 08081893333 Monday - Friday 9.00 AM - 9.00 PM & Saturday - Sunday 9.00 AM - 6.00 PM.
4. I have been asked to go to Klarna's site. Is this correct?
If you have chosen to pay after delivery (14 days grace), Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna's payment site where you can settle your payment to Klarna with your card or with a bank transfer.
5. If Klarna gives me the option to pay after delivery within 14 days, does a credit search take place against me?
Neither Klarna nor ghd run credit searches against you that could impact your credit rating. Klarna may run so called unrecorded enquiries that do not affect credit scoring
Other frequently asked questions:
How is my statement sent?
If you chose to pay after delivery, Klarna will send you an email with instructions on how to make the payment and a link to the payment page. Simply enter your statement number into the payment page and follow the instructions. If you do not have your statement number to hand, you can contact Klarna's Customer Service.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna you need to provide your mobile phone number and your e-mail address. The mobile number is required in case we need to reach you. All statements will be send to your email address. It's very important, that you give us the correct details, as otherwise you will not receive the payment information and so be liable for delayed payment fees.
What are my payment options with Klarna?
You can pay with debit or credit card (Visa/Mastercard) immediately in the checkout or take advantage of our Pay After Delivery payment option, where you can pay for the goods once you have received them via debit card or bank transfer.
How does the payment page work?
If you have received your goods and want to pay your statement, go to Klarna's payment page payeurope.com and sign in with the statement number (provided in the email) and the email address you entered upon ordering. If you do not have your statement number to hand, you can contact Klarna's Customer Services.
I haven't received an email with my statement/payment information.
Please check that we have received your order and if so contact Klarna's Customer Services. They will be able to provide you with the payment details.
Can I postpone my due date?
You can contact Klarna's Customer Service to see if it is possible to postpone the due date on your payment.
May I deliver to an address other than my billing address?
Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.
Have you received my payment?
After Klarna has received your payment, they will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, please get in contact with Klarna's Customer Services with a proof of payment.
I have cancelled my order. How long will it take until I receive my refund?
As soon as the store have registered your cancellation or your return, the repayment will be processed within next 14 days.
I placed an order and see a record on my credit check. Does this impact my credit record?
With every purchase that is made through Klarna, a credit check is carried out to determine the availability of our services and products. This check is based on several factors, a few of which are the amount of your intended purchase, any previous payment history with Klarna and external information collected from a credit reference agency.
This “Quotation Search” is a minor credit look up, meaning that your credit score will not be affected and our look up will not be visible to other companies or credit institutions. For any more information, please contact Klarna customer service directly by phone on 020 300 50 833 or 08081893333 Monday - Friday 9.00 AM - 9.00 PM & Saturday - Sunday 9.00 AM - 6.00 PM.
In rare cases your payment might not process successfully. There can be various reasons for this. Please check:
What to do if your card is denied even though these elements are correct?
Our UK website www.bagsoflove.co.uk is in British Pounds £. All prices show in British Pounds on all our pages (product pages and design interfaces).
If you are an EU based company, you may be entitled to zero rated VAT.
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