Bags Of Love Delivery Services
At Bags of Love we focus on product quality, great service and speedy delivery. Thanks to our own production facility, we are able to dispatch many of our items within 24 hours of receiving the order. That is because all of our staff and production are in the same building, ensuring each product is printed and manufactured to the company’s established high standards. Production times vary according to each specific product, details of which are available on each product page and be aware that delivery time is not the production time. We are able to allow separate delivery and billing addresses for all orders.
Delivery time details are outlined below (note: these are not the same as production times) Bags of Love does not continue production or dispatch work over the weekend except at Christmas and other busy events. Last orders Dec 22nd midday for Guaranteed Delivery Before Christmas*. See our Christmas delivery last order deadlines here
Bags of Love uses the Royal Mail’s 1st Class Recorded service for most orders under 2kg. This is our standard service and is the default delivery option listed in the shopping cart. Royal Mail delivers 94% of our orders the next day (it may sometimes take 2-5 working days and in very rare cases 15 working days), including Saturdays, but not Sundays.
If we dispatch after 6pm, parcels are usually picked up the morning after. At this point, unfortunately no delivery address change can be made. In the case of express delivery, the next working day counts as the first day of delivery.
If your item is over 2kg, bulky, or large (over 60x40cm), we use FedEx UK couriers; they deliver the next business day and are a part of our standard service. We can offer a Saturday delivery service for an extra fee. For those in London you can always collect from us in West London.
If you require a risk-free delivery service please try our guaranteed delivery option. The Bags of Love guaranteed delivery service ensures your item arrives the following business day. If your package is over 2kg or especially bulky we use FedEx couriers, for all other packages we use the Royal Mail’s Special Delivery service. The guaranteed delivery option appears during the ordering process and incurs an additional charge. We also offer guaranteed Saturday deliveries (excluding business addresses), through Royal Mail and FedEx, for a further fee.
UK non-mainland delivery is available for Royal Mail Recorded and Special Delivery, except in the case of large or bulky items that need a service other than Royal Mail's standard recorded. If large or bulky pack to non UK mainland destination, customers may we required to pay the surcharge for the delivery excess charged by the carrier. We will contact you to inform the costs.
CUSTOMS TAX / DUTY
If your Bags of Love UK order is to be delivered outside of the UK or EU, you may incur additional charges beyond our control. This could be non-reclaimable customs tax as well as administration fees. For shipping to US or Japan, please place your order on these corresponding international websites to avoid potential charges. You will find these at the foot of our websites. For any other non-EU country, we'd advise checking their specific customs on import duty.
BIKES & TAXIS
We have a special service where if you need something in a rush, we can make it and get it to you within hours as long as the bike or courier companies can service your location. In the main we only cover Greater London and the cost of transport is charged on extra in advance.
IN CASE OF ROYAL MAIL STRIKES
In case of Royal Mail strikes, Bags of Love is still able to deliver your items the next day, excluding Sundays. We suggest you have your items delivered to your work address, which activates our free courier upgrade for delivery the following business day but only in the case of Royal Mail strikes.
If you are unable to include a work delivery address, you are able to upgrade to Royal Mail Special Delivery for £3.99. During strikes Royal Mail may still deliver small packages (under 2kg). Unfortunately delivery is not guaranteed. However, Special Delivery items receive priority treatment we are led to believe even during strikes.
Top Tips In Case of Royal Mail Strike:
1) Have your items sent to a work address and receive a free courier upgrade.
2) Pay £3.99 for Royal Mail’s Special Delivery service.
3) If you live in London, you may collect your items directly from us.
ADVERSE WEATHER CONDITIONS
When there are adverse weather conditions, deliveries to some parts of the country can be affected. To minimize delays we work closely with both Royal Mail and FedEx. When your order is dispatched, we will inform you of which courier was used. Information and updates regarding delivery services can be found on Royal Mail and FedEx websites.
Bags of Love uses FedEx, DHL, TNT or similar service as our default international delivery option. We suggest this service as it includes package tracking and a guaranteed speedy delivery. This service can take as little as 2 days, or as long as 4 days on average, depending on the destination and its accessibility. Shipping costs and time can vary significantly for remote areas, and it may be necessary for Bags of Love to charge an additional fee. In such a case we would call to discuss the payment before a charge is incurred.
Bags of Love
Best service ever! And that's not enough to describe how pleased I was with the all experience: -super quick, functional chat that clarified all my questions in seconds. Super helpful team. -I was contacted in minutes after submission both for my email and phone to update my order because the team had detected a problem with my graphics, some lines were too thin for a perfect result. So efficient! Thank you. -After I asked and even though my order was quite extensive I received everything in record time. -Great products, everything better than I could ha...
I just wish I could share with you my niece’s reaction when she received her photo blanket. Even though she has just turned 13, I did a photo montage of her ‘teddies’ which are now finally allowed to rest after much loving! She broke down in tears, reminiscent of an Oscar winner’s acceptance speech, as did the rest of the family. From the very start for me this was such an easy present to organise. The creation, right through to the production and the speedy delivery and the very, very high quality! If you want to get someone a really special present,get it on this si...
The team at Bags of Love were brilliant with my complicated bespoke order. From discussing the best format of the design to agreeing to make the screens to a bespoke height the whole process was a pleasure... and the finished product and speedy delivery exceeded my expectations.
I ordered a photo blanket and the quality and service were outstanding. It really did arrive in 72 hours and even my digital photos of old photographs look good. The single bed size is a perfect snuggle blanket for my baby girl who is now off to uni with a fantastic keepsake. Thank you.